Contact support

Try the knowledge base or ask the AI assistant in the support portal. Many common questions are answered there. If you still need help, submit a ticket through the Tealium support portal.

Access the support portal

Log in from within the Tealium platform

Sign in to the Tealium platform at my.tealiumiq.com.
Select Resource Center in the upper-right corner.
Select Support Desk.

The support portal opens and signs you in automatically.

Log in with Tealium platform credentials

Go to support.tealiumiq.com/en/support/login.
Select Login Here next to Are you a customer?.
Enter the email address and password for your Tealium platform account.
Select Login.

Log in with support portal credentials

Go to support.tealiumiq.com/en/support/login.
Enter the email address and password for your support portal account.
Select Login.

Log in from private cloud environments

If your organization uses a private cloud Tealium environment, the support portal SSO link from the Tealium UI may not be available or may behave differently. In that case, log in directly at support.tealiumiq.com/en/support/login using your email address and support portal password. If you do not have a support portal password, use the Forgot password link on the login page to set one.

Submit a support ticket

After you sign in to the support portal:

Select Submit a ticket.
Fill in the ticket form and select Submit.

Include the following details to help the support team troubleshoot and prioritize your request:

Clear description of the issue: What is happening and what you expected instead.
Steps to reproduce: Detailed actions leading to the issue, with screenshots or recordings if possible.
Error messages or codes: Exact error text, logs, or browser console output.
Previous troubleshooting steps: What you have tried and whether you checked existing help articles.
Environment details: Your Tealium account and profile, the affected environment (dev, qa, prod), and whether you have granted the support team access to your Tealium account.
Impact and urgency: How the issue affects your workflow and whether it blocks critical operations.