DialogTech Connector Setup Guide | Server-Side Connectors

Connector Actions

Action Name	AudienceStream	EventStream
Click To Virtual Receptionist	✓	✓
Click To Voicemail	✓	✓
Click To Agent	✓	✓
Send SMS Message	✓	✓

Go to the Connector Marketplace and add a new connector. Read the Connector Overview article for general instructions on how to add a connector.

After adding the connector, configure the following settings:

Click Next or go to the Actions tab. This is where you configure connector actions.

This section describes how to set up parameters and options for each action.

Parameter	Description
Access Key	Access Key from the Key Manager within a DialogTech account. For more information on this endpoint, see: DialogTech’s documentation.
Secret Access Key	Secret Access Key from the Key Manager within a DialogTech account.
Menu ID	An existing Virtual Receptionist ID must be utilized. To find IDs for any existing Virtual Receptionist within your account, go to: Developer Tools > Building Block IDs.
Phone to Call	Can be any unformatted phone number.

Parameter	Description
Access Key	Access Key from the Key Manager within a DialogTech account. For more information on this endpoint, see: DialogTech’s documentation.
Secret Access Key	Secret Access key from the Key Manager within a DialogTech account.
Voicemail Box ID	An existing Voicemail ID must be utilized. To find IDs for any existing voicemail within your account, go to: Developer Tools > Building Block IDs.
Phone To Call	Can be any unformatted phone number.

Parameter	Description
Access Key	Access key from the Key Manager within a DialogTech account. For more information on this endpoint, visit: DialogTech’s documentation.
Secret Access Key	Secret Access Key from the Key Manager within a DialogTech account.
Queue ID	The building block ID of the queue the agent is a member of.
Agent ID	The Agent ID of the agent receiving the call.
Phone to Call	Can be any unformatted phone number.
First Caller ID	Must be a registered number, one of the two numbers being dialed, or tracking number within the DialogTech account.
Second Caller ID	Must be a registered number, one of the two numbers being dialed, or tracking number within the DialogTech account.
Record	`0` or `1`. `0`: do not record the call (default). `1`: record the call.
Warning	`0` or `1` or `2` or `3`. `0`: do not play a call recording warning. `1`: play a call recording warning for both parties (default). `2`: play call recording warning for just the agent. `3`: play call recording warning for just the `phone_to_call` third party.

Parameter	Description
Access Key	Access Key from the Key Manager within a DialogTech account. For more information on this endpoint, see: DialogTech’s documentation.
Secret Access Key	Secret Access Key from the Key Manager within a DialogTech account.
To	Can be any unformatted phone number.
From	Must be a DialogTech SMS enabled tracking number.
Message	Defines the message being sent to the thrid party. DialogTech does not limit or break texts into smaller batch messages. This behavior is dependent on the recipient’s carrier.